Privacy policy
DECORE PRIVACY POLICY
Last updated: 16 July 2026
1. About this Policy
Jocral Pty Ltd (ACN 001 901 471), trading as Decore Australia (Decore, we, us or our), respects your privacy.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you:
- visit or use our website;
- register your interest in Decoré;
- subscribe to our communications;
- contact us;
- enter a competition or promotion; or
- purchase or enquire about our products.
We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003 (Cth).
2. Information We Collect
Depending on how you interact with us, we may collect:
- your name;
- email address and telephone number;
- billing and delivery address;
- order and transaction information;
- product interests and communication preferences;
- enquiries, reviews, competition entries and other information you provide; and
- technical information such as your IP address, browser, device, website activity and interactions with our emails or advertisements.
Payments may be processed by third-party payment providers. We may not directly receive or retain your complete payment-card details.
3. How We Collect Information
We may collect personal information when you:
- complete a website form;
- subscribe to email or SMS updates;
- place an order;
- contact us;
- submit a review;
- enter a competition, promotion or survey; or
- otherwise interact with us or our website.
We may also receive information from service providers such as Shopify, payment processors, delivery providers, marketing platforms, analytics providers and social-media platforms.
4. How We Use Information
We may use your personal information to:
- provide information about Decoré and its product relaunch;
- process and deliver orders;
- provide customer service;
- respond to enquiries and complaints;
- administer competitions, promotions and surveys;
- send marketing communications where permitted by law;
- improve our website, products and communications;
- measure marketing and advertising performance;
- prevent fraud and security incidents; and
- comply with legal obligations.
We will not use your personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.
5. Email and SMS Marketing
We may send marketing emails or SMS messages where you have consented or where consent can lawfully be inferred.
Where practicable, we will obtain express consent before adding you to a marketing list. Merely contacting us, making an enquiry or purchasing a product will not automatically subscribe you to marketing communications.
You may unsubscribe at any time by:
- selecting the unsubscribe link in an email;
- replying STOP to an SMS where that option is provided; or
- contacting us at info@decoreshampoo.com.au.
We will action unsubscribe requests within five working days and will not charge you to unsubscribe, although standard telecommunications charges may apply.
We may still send non-promotional communications relating to orders, customer-service matters, product safety or services you have requested.
6. Disclosure of Information
We may disclose personal information to:
- website and ecommerce providers;
- payment processors;
- email and SMS marketing providers;
- delivery and fulfilment providers;
- cloud-storage, analytics, advertising and IT providers;
- professional advisers, including lawyers and accountants;
- promotional and business partners;
- government agencies or regulators where required or authorised by law; and
- a purchaser or prospective purchaser of all or part of our business.
We do not sell or rent personal information.
7. Overseas Service Providers
Some service providers may access, process or store personal information outside Australia.
The countries involved will depend on the providers we use and may include the United States of America.
Where required by law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.
8. Cookies and Analytics
Our website may use cookies, pixels and analytics technologies to:
- operate and secure the website;
- remember preferences;
- understand how visitors use the website;
- measure marketing performance; and
- provide or measure relevant advertising.
You can adjust your browser settings to block or delete cookies, although this may affect website functionality.
9. Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no electronic transmission or storage system is completely secure.
We retain personal information only for as long as reasonably necessary for our business or legal purposes. When it is no longer required, we take reasonable steps to destroy or permanently de-identify it.
10. Access and Correction
You may ask to access personal information we hold about you or request that inaccurate or out-of-date information be corrected.
Please contact:
Email: info@decoreshampoo.com.au
We may need to verify your identity. We will respond within a reasonable period and will provide reasons if a request is refused where required by law.
11. Complaints
If you believe we have mishandled your personal information, please contact:
Email: info@decoreshampoo.com.au
Please provide enough information for us to investigate the complaint. We aim to respond within 30 days.
If you are not satisfied with our response and the Privacy Act 1988 applies, you may be entitled to complain to the Office of the Australian Information Commissioner.
12. Third-Party Websites
Our website may contain links to websites or platforms operated by third parties. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
13. Children
Our website is intended for people aged 16 years and over.
A person under 16 should obtain permission from a parent or guardian before providing personal information to us.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will be published on our website and will take effect from the date shown above.
15. Contact Us
Jocral Pty Ltd trading as Decore Australia
Email: info@decoreshampoo.com.au